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Safety Measures & Information For Our Guests

We always want to maintain a clean, safe environment for all of our guests and we are excited to welcome you to Myrtle Beach. Below are procedures and extra measures being taken at our resort as well as important information for your stay with us.

Please note that the following procedures and guidelines have been put in place in the interest of the safety of our guests and staff. 

Myrtle Beach Mask Ordinance:

The City of Myrtle Beach has mandated that masks are required for guests within enclosed common areas of hotels, food service establishments, retail establishments and personal services businesses. While in the hotel, guests will be required to wear masks while in the lobby, elevators, restaurants and any other common areas indoors as well as outdoors where maintaining adequate social distancing of at least 6 feet is not possible. If you are planning to visit other municipalities during your stay, ordinances may vary based on location.
Click here to view FAQ’s on the city mask ordinance. | Click here to read the full ordinance.

Additionally, the governor of SC requires face masks at entertainment businesses such as, but not limited to, theaters and stadiums as well as at restaurants.

Jump To:
Accommodations Safety & Cleaning Procedures
Beach Usage
Check-In Information
Housekeeping Services
Myrtle Beach Area
Resort Dining
Resort Safety & Cleaning Procedures


Resort Safety & Cleaning Procedures

  • Public spaces will be cleaned every two to four hours, or more depending on volume of guest, staff and delivery traffic.
  • Frequent cleaning of high touch points, including all entry doors and handles, front desk counter/surface, pens, key cards, credit card machines, elevator doors and buttons (inside and out),  public computers, public bathroom door handles, toilets and toilet seats, water faucet handles, light switches, and flooring.
  • We will frequently empty trash and disinfect in all public spaces as needed
  • For your safety and the safety of others we are encouraging the practice of social distancing while using our elevators; please do not exceed the maximum number of guests posted at each elevator. All guests should wear face masks or face protection while occupying the elevator and we encourage you to use the stairs whenever possible.

Accommodations Safety & Cleaning Procedures

The following safety and cleaning measures are being taken for the accommodations on our front desk rental program:

  • All cleaning equipment will be cleaned and disinfected daily.
  • Housekeepers will wear gloves at all times while cleaning and will discard gloves upon completion of cleaning each unit.
  • All high-touch points will be cleaned thoroughly between guest stays, including door handles, locks/latches, light switches, all desks and counters, coffee maker, telephone, TV remote, clock radios, drapery pulls, lamps, bathroom handles, toilets and toilet seats, waste cans, and all floors.
  • Strict laundry protocols will be followed when our staff is handling linens and towels including measures to prevent cross-contamination between clean and dirty linens during the collection and cleaning process.
  • Sofa bed linens (for applicable room types) will be bagged and sealed with a tamper proof sticker before they are put into a room.

Check-In Information

In order to keep social distancing standards, only one guest (whose name is on the reservation) should enter the lobby for check-in.

  • Front desk clerks will wear gloves and masks
  • Social distancing will be promoted, with floor markings six feet apart
  • Plexiglass partition will be installed at the front desk in front of each station
  • We will have a container for guests to drop off keys and pool bands that will be sanitized prior to the next use.
  • We will continuously clean all front desk surfaces between guests

Housekeeping Services

To minimize contact for the safety of our guests and staff, daily housekeeping will not be available. Additionally:

  • All rooms will be made up with fresh, clean linens and towels prior to every guest check in. Exchange of towels, bed linens and other amenities will be provided upon request only during your stay for main building rooms. Please trade dirty linens in to get clean linens if required.
  • Trash will be emptied upon request only for main building rooms.


We are hoping to have as many resort amenities open as possible but keeping the safety of our guests and staff in mind, certain outlets or amenities may be limited or unavailable.

Water Amenities:

Our indoor pools and oceanfront outdoor pools are open daily from 9 am to 11 pm, aside from our lazy rivers which are available seasonally (check back for open dates!). These water features are heated year-round. Exclusive to main building guests.

H2OASIS waterpark and putt putt will reopen for the season in spring 2021. Check back for spring 2021 opening dates!
Exclusive for our main building & Ocean Escape front desk rentals only.

The following safety procedures will be in place: 

  • Lounge chairs will be spaced 6 foot apart for social distancing.
  • Signage will be placed around the pool areas with important pool guidelines from DHEC.
  • Hand sanitizers will be placed throughout the area.
  • Chairs will be sanitized regularly. 

The following amenities are currently available for guest-use with safe social distancing measures:

  • Guest Laundry Facilities
  • Beach Access
  • Vending Machines
  • Fitness Center
  • Arcade, current hours 7 a.m. to 11 p.m.

The following amenities are currently unavailable:

  • Airport Shuttle

*Affected amenities are subject to change without notice. We appreciate your understanding. Select amenities are only available for Landmark main building guests.

Resort Dining

Havana Java Bar

  • Current Hours: 8 a.m. to noon daily
  • Location: Lobby
  • Serving: Starbucks Coffee and light food items
  • Exclusive for our main building & Ocean Escape front desk rentals only

Gazebo Restaurant

  • Current Hours: 7 a.m. to 11 a.m. Thursdays through Sundays (closed Mondays-Wednesdays)
  • Location: Adjacent to the lobby
  • Serving: Southern Breakfast. View our menu here. Prices and menu subject to change.
  • Exclusive for our main building & Ocean Escape front desk rentals only

Latitudes Lounge

  • Current Hours: 11 a.m. to 9 p.m. daily
  • Location: Just down the hall from our lobby on the right
  • Serving: Salads, pizza, sandwiches and more. View our menu here. Prices and menu subject to change.
  • Exclusive for our main building & Ocean Escape front desk rentals only

Tipsy Turtle Bar 

  • Current Hours: Open seasonally; check back for 2021 spring opening dates!
  • Location: Poolside
  • Serving: Cold Drinks
  • Exclusive for our main building front desk rentals only

Shark Bites

  • Current Hours: Open seasonally; check back for 2021 spring opening dates!
  • Location: Poolside
  • Serving: Pizza, burgers and more. View our menu here 
  • Exclusive for our main building front desk rentals only

*Menu and prices subject to change.


The following precautions will be taken in regards to dining service:

  • Outlets will utilize single use disposable plates, bowls, cutlery and cups
  • All beverages served in disposable/takeaway cups or glasses
  • Single-use, disposable menus will be used and discarded after each guest.
  • All hard surface tables will be disinfected between guests.
  • Any tables will be spaced to create proper social distancing.
  • A hand sanitizer station for guests will be provided as well as for staff.
  • All other SC DHEC food and beverage regulations will be followed to the letter of the law.

*Outlets, menus and prices are subject to change without notice. Select amenities are only available for Landmark main building guests. 

Beach Usage

Beaches are open and can be enjoyed with social distancing in mind.  


Myrtle Beach Area

Local businesses are operating under local and federal guidelines and ordinances. Below is an overview of current operations, however, please check with any individual businesses you are interested in patronizing for more information on their current operations. These operations are subject to change.

Restaurants: Restaurants are available for take-out and delivery, as well as indoor and outdoor dining, if they so choose to be open and must follow certain guidelines. Many restaurants in our area are offering delivery through such options as Grub Hub and Chow Now, Door Dash and Uber Eats.

Retail Stores: A variety of types of stores are able to be open if they so choose to be. These include: sporting goods stores, book stores, music shops, shoe and craft stores, jewelry stores, floral shops and luggage and leather goods stores.

Essential Businesses: Grocery stores and other types of stores deemed essential have been permitted to remain open.

Additional Business Types Available to be Open: Barbershops, hair salons, waxing salons, threading salons, nail salons and spas, body-art facilities and tattoo services, tanning salons, massage-therapy establishments and massage services and commercial gyms including group exercise facilities such as yoga studios, barre classes, and others.

Attractions such as the following can be open: museums, aquariums, waterparks, amusement parks, go-kart tracks, mini golf and more.

Note, check with each individual business you are interested in visiting for their operating plans and current hours.

Most attractions in the area are now open. A sampling of area attractions that are currently open include: 

Myrtle Waves Water Park, Wild Water & Wheels, Myrtle Beach Boardwalk, Broadway at the Beach, Barefoot Landing, The Market Common, Duplin Winery, WonderWorks, Soar+Explore Zipline, Ripley’s Aquarium, Ripley’s Believe it or Not, Rockin’ Jump, Myrtle Beach SkyWheel, Board & Brush

*Subject to change.