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Frequently Asked Questions

Learn more about our frequently asked questions below! 

*Select amenities are only available to Landmark main building guests.

  • I came to your resort in November and the indoor pool area wasn’t enclosed. Why wasn’t it?
    Due to FEMA regulations we are not allowed to put up any temporary enclosures before December 1. However, these pools and lazy river are heated enough to take the chill off so they can be used year-round. *Select amenities are only available to Landmark main building guests.
  • How many lazy rivers do you have?
    We have two lazy rivers. One is outdoors year round and the other is open-aired during the summer and enclosed for the winter beginning in December. The enclosed one is heated while the outdoor one is not. We also have a third mini lazy river for small children. *These lazy rivers are only available to Landmark main building guests.
  • Are your pools heated?
    The oceanfront outdoor pool is heated to 75-degrees year-round. Our outdoor lazy river ride is not heated, while the indoor pools are heated enough to take the chill off the water year-round. *Select amenities are only available to Landmark main building guests.
  • If I stay at one of Landmark’s sister resorts can I use the amenities at the Landmark?
    Guests staying in the main building at Landmark Resort do not have access to amenities at other properties, unless the amenity is open to the public. Ocean Escape guests receive access to these select Landmark Resort amenities: seasonal H2OASIS, Havana Java Bar, Gazebo Restaurant, Latitudes Lounge, Landmark Resort front desk, golf and entertainment ticket department; as well as all amenities at Captain’s Quarters Resort and hotel BLUE. *Access is not included for Ocean Escape guests to Landmark Resort’s oceanfront pool deck, indoor pool complex, summer poolside activities, fitness room, poolside dining, sauna, guest laundry, Landmark’s parking garage and any other amenities not listed here.
  • Do you have parking for trailers?
    We have limited parking for trailers or large vehicles for main building accommodations. Please contact us so we can confirm with security to verify that we can accommodate your parking needs prior to arrival. A $12/night per vehicle registration fee will be charged at check-in for main building accommodations.
  • What is the height of your parking structure?
    Our main building parking structure located across the street can accommodate vehicles up to 7’11”. Ocean Escape guests, however, have a separate parking lot.
  • Do you have parking?
    Yes, we have on-site parking. A $12/night per vehicle registration fee will be charged at check-in for main building accommodations. For main building accommodations, you may register up to two vehicles per unit. For Ocean Escape accommodations, we provide one pass per two bedroom and two passes per three bedroom.
  • Can I look at my unit when I arrive before paying?

    Of course!

  • Do I have to pay a security deposit when I check in?
    A $200 credit card pre-authorization is required at check-in as a security deposit. All Ocean Escape reservations require a $250 security deposit. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days.
  • What is your check-in age?

    The minimum check-in age is 21. Young adults under the age of 21 must be accompanied by a parent, guardian, or registered guest over the age of 21.

  • What do I do if I get here before the check-in time?
    While we don’t do early check-in, you can still enjoy the resort amenities while you wait. Just come on in and pre-register with our front desk. Then you can go enjoy our pools, float down the lazy river, or go to the beach while you wait. *Select amenities are only available to Landmark main building guests.
  • What time is check in and check out?

    Our check-in time is 4 p.m. or later and our check-out time is before 11 a.m.

  • Are pool floats and toys allowed in the pools?

    Sorry, we do not allow pool floats or toys in the pools. 

  • Can you bring your own food and drinks on the pool deck?
    You can bring your own food and drinks on the pool deck, just no glass bottles or containers.  *Select amenities are only available to Landmark main building guests.
  • Are you pet-friendly?

    While we do love our furry little friends, we are unfortunately not equipped to take pets at this time. We encourage you to check out some of our wonderful local boarding facilities that will treat your pet like a king or queen.

  • What attractions are you near?

    We are located less than a mile from Family Kingdom Amusement Park, one mile from the south end of the Myrtle Beach Boardwalk three miles from The Market Common and four miles from Broadway at the Beach. We are also a very short drive from countless other Myrtle Beach attractions as well as grocery stores.

  • My question was not answered here.
    Feel free to give us a call or contact us. We would love to answer any further questions you may have about our resort.
  • Where can I smoke on the property?
    Landmark Resort is a smoke-free facility; we have designated marked smoking areas located outside. Ocean Escape units and property are non-smoking.
  • Do you sell discounted tickets to local attractions and shows?

    We do sell discounted tickets for select local attractions and shows. Please contact our front desk for more information and check out the savings you can get with your VMB Card.

  • I’m visiting in the winter. What will be open?
    Our outdoor pools do close down for the winter and the exact date of closing depends on weather and occupancy, so it is hard to predict an exact date. However, our indoor pool area (which includes a large pool, lazy river and hot tubs) are heated and open all year. They are enclosed for the winter beginning in December. In addition, our Gazebo restaurant continues to serve its buffet breakfast all year and our Latitudes restaurant and Havana Java Coffee Bar are open year-round as well. *Select amenities are only available to Landmark main building guests.
  • Do you offer a discount for repeat guests?

    We don’t have standard discounts, but we do email our specials and discounted rates to guests who are on our mailing list. Need to sign up? Click here.

  • Do you have a laundry room for guests to use?
    Yes, we have a coin-operated laundry room on-site for guest use. This is located on the lobby level and there is washing detergent available for purchase. *Available only to Landmark main building guests.
  • Do you have ice machines?
    Yes we have ice machines on every floor in the main building.
  • Do you have breakfast at your resort?

    We do serve a daily breakfast buffet at our Gazebo Restaurant. You can get discounted breakfast tickets by adding this service to your reservation at least two days prior to arrival.

  • Do you provide pool and beach towels?

    We do provide pools towels but we do not provide beach towels.

  • Are coolers allowed on the pool deck?

    Sorry, we do not permit coolers in the pool area.

  • Do you provide roll-away beds, cots or cribs?

    Sorry, we do not. You are welcome to bring your own and there are also some local businesses that rent these items out.

  • Can we grill on the property or balcony?
    Sorry, due to safety concerns we don’t allow grilling anywhere on the property. If you would like to grill, some local parks, including the nearby Myrtle Beach State Park, do offer grilling areas. We also have a poolside grill that we operate during the summer where you can purchase items off the grill. *Poolside grill is only available to Landmark main building guests.
  • Does Landmark rent beach chairs and umbrellas?

    We do not rent out beach chairs and umbrellas, but the lifeguards who work for the city do rent them out during the warmer season.

  • When was Landmark Resort built?
    Landmark’s original tower was built in the 1970’s and we did a complete renovation of that tower in 2006. The south tower, which has our suites, was built about 15 years ago and those units have been updated on an individual basis by the homeowner. The Ocean Escape building was completed in 2020.
  • Can I add breakfast to my reservation when I book?

    Of course! In fact, by booking breakfast ahead of time you will get a cheaper rate. Be sure to add it at least 48 hours prior to your day of check-in.

  • What types of payment do you accept?
    When booking, you may hold your room and pay for your first night** (first nights room and tax as well as any additional services) with Visa, MasterCard, American Express or Discover. The credit card used for the deposit must then be presented at check-in, with matching photo ID. Your remaining balance is due upon check in** and can be paid via major credit card* or debit card. Credit or debit cards must have a VISA, MasterCard, Discover or American Express logo and must be imprinted with the cardholder’s name; matching photo ID must also be presented. We are unable to accept checks, money orders, cash, pre-paid cards, gift cards or foreign currencies. *A 2.5% convenience fee will be added at check in for credit card payments, however this fee is waived for debit card payments.  **Some packages/special offers may have different deposit/payment requirements. Please refer to the details of the rate plan. A $200 credit card pre-authorization is required at check-in as a security deposit. All Ocean Escape reservations require a $250 security deposit. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days.
  • Do you require a security deposit?
    A $200 credit card pre-authorization is required at check-in as a security deposit. All Ocean Escape reservations require a $250 security deposit. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days.
  • Do I have to pay for my entire stay when I book?
    The first nights room and tax as well as any additional services for the first night of your stay will be charged to your credit card to guarantee your reservation.
  • I am staying at the Landmark for a group event or convention. How do I book under that group?

    To book your reservation with an existing group or convention, please contact us at (800) 821-1147.

  • Do you offer groups rates?
    We are sometimes able to offer group rates for parties requiring 10 rooms or more. For information on holding your event with us, please contact the Group Sales Department at (800) 229-7295 or click here to request more information.
  • I’m looking to book a room. How can I get the best deal?

    Check out our specials page for all of our current discounts, deals and packages. Also, by booking early you are likely to save money in comparison to booking at the last minute.

  • Can I request a specific floor?

    You are more than welcome to put in a floor request when you book your room. While we do our best to honor guest requests, we cannot, however guarantee them.

  • I’m searching for dates on your website and no results are being displayed. Why?

    This may be because the dates you are looking at have a minimum night stay, we may be booked full or the number of occupants you are searching for may be too large for our available room types. If you call us directly we can assist you in determining the cause and help you with any available alternatives.

  • Do you charge per person?
    Our main building rates are based on two adults and two children. There is a charge of $10 per adult ages 17 and up, beyond the first two. You will see this fee in your total when you book. There is no charge for children ages 16 and under, within the maximum occupancy of the unit. Ocean Escape unit rates are not based on the number of adults and children, however, there is still a maximum occupancy per unit.

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