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Landmark Resort Careers

GUEST SERVICE REPRESENTATIVES

Landmark Resort, located in Myrtle Beach, South Carolina, is the perfect destination for your next family vacation, corporate retreat or couple’s getaway. Conveniently situated oceanfront on the south-end of Myrtle Beach, Landmark Resort features rooms, efficiencies, suites and penthouses and is just a short drive from endless attractions, dining and show options. Those looking to stay on property for some fun during their vacation can enjoy year-round dining, newly renovated indoor and outdoor pools combined with our on-site water-park, totaling 17 water attractions, summer activities, our nine-hole mini golf course and so much more. Golfers can take advantage of our knowledgeable on-site golf and entertainment department while groups and conferences will find peace of mind with our on-site catering and group coordinators who can assist with planning the perfect Myrtle Beach event within our 20,000 square feet of flexible meeting space. Come see why Landmark Resort is such a well-known vacation destination among generations of Myrtle Beach visitors.

 

Landmark Resort is seeking  Front Desk Clerks for all shifts.  There are full-time and part-time positions available.

•Prior cash handling experience necessary.

•High School graduate or G.E.D. equivalent.

•Ability to communicate effectively with the public and other employees.

•Read, write and speak English fluently.

PERFORMANCE STANDARDS

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.

WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.

PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other resort positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.

SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out resort’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.

FRONT DESK OPERATIONS: Follow the resort’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the resort services and amenities.

ESSENTIAL FUNCTIONS

•Answer guest questions and offer information and assistance.

• Answer telephones.

•Check guests in and out.

•Communicate with other departments to fulfill guest needs.

•Maintain work area neat and organized.

•Maintain keys in secure area.

•Report all unsafe conditions immediately.

•Update information in the computer systems as needed (i.e., post charges).

•Complete other duties as assigned by supervisor to include cross training.

•Attend all mandatory meetings.

•Follow checklist for required duties and timelines.

•Process personal and traveler’s checks, handle safe deposit boxes.

•Read, pass on log and communicate with previous shift.

•Run reports and complete them, i.e., high balance, cash basis, etc.

•Use VeriFone to authorize credit cards and checks.

Compensation: Based on Experience
We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

MAINTENANCE TECHNICIANS

Landmark Resort, located in Myrtle Beach, South Carolina, is the perfect destination for your next family vacation, corporate retreat or couple’s getaway. Conveniently situated oceanfront on the south-end of Myrtle Beach, Landmark Resort features rooms, efficiencies, suites and penthouses and is just a short drive from endless attractions, dining and show options. Those looking to stay on property for some fun during their vacation can enjoy year-round dining, newly renovated indoor and outdoor pools combined with our on-site water-park, totaling 17 water attractions, summer activities, our nine-hole mini golf course and so much more. Golfers can take advantage of our knowledgeable on-site golf and entertainment department while groups and conferences will find peace of mind with our on-site catering and group coordinators who can assist with planning the perfect Myrtle Beach event within our 20,000 square feet of flexible meeting space. Come see why Landmark Resort is such a well-known vacation destination among generations of Myrtle Beach visitors.

 

Landmark Resort is looking for experienced Maintenance Technicians.  We are looking to hire 2 individuals for regular full-time employment. Benefits package offered. Benefits include: Medical, Dental, Vision, Short Term Disability, Critical Illness, Life Insurance, Paid Time Off and Floating Holidays.   We are looking for energetic, positive people.  You may submit your resume for consideration or apply in person at Landmark Resort, located at 1501 S. Ocean Blvd, Myrtle Beach, SC 29577.

 

QUALIFICATIONS

Read, write and understand English.
Experience of 2-5 years preferred in commercial or institutional maintenance environment.
HVAC or plumbing or electrical skills.
Light carpentry and knowledge of paint and wallpaper.
Certification in pool operation preferred.
Meet minimum age requirements of jurisdiction.
Ability to communicate effectively with public and other employees.
Valid driver’s license preferred.
Preventive maintenance background preferred.


PERFORMANCE STANDARDS

 

CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.


WORK HABITS: Meet the resort standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount   of supervision; accept work assignments without complaints.


PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other resort positions; solve routine problems that occur on the job; ask questions when not sure how to complete   something; learn new skills as quickly as most others in the same job.


SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out resort’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.


MAINTENANCE: Perform general repairs and assigned maintenance duties in a satisfactory and timely manner; respond to complaints or problems from guests or other departments in a timely manner; keep tools and maintenance   equipment clean and secure; complete preventive maintenance duties on schedule.


ESSENTIAL FUNCTIONS

  • Adhere to all work order policies and procedures.
  • Communicate parts and materials needs to supervisor in a timely manner.
  • Inform supervisor on job and project status.
  • Keep adequate parts, materials and supplies on supply cart.
  • Maintain and repair all equipment in laundry, kitchen, guestrooms, convention areas and
  • public space. Repair refrigeration, plumbing and electrical fixtures in guestrooms, kitchen or laundry
  • to manufacturer’s specifications.
  • Maintain work areas clean and organized.
  • Monitor life safety systems and respond to alerts as necessary.
  • Maintain and repair carpet, wall covering, furniture, painted surfaces, change burned out
  • light bulbs and other cosmetic repairs in guest rooms, tower, convention area, public areas and as
  • assigned, preventive maintenance.
  • Report all unsafe conditions immediately.
  • Clean and treat all food and beverage floor drains with enzymes weekly.
  • Complete other duties assigned by supervisor to include cross training.
  • Maintain chemical levels in automatic mechanical systems.
  • Maintain electrical carts.
  • Repair irrigation or sprinkler systems.
  • Attend all mandatory meetings.
  • Fill key list orders.
  • Remove and install water heaters.

 

 

Compensation: Based on Experience
We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

HOUSEKEEPING SUPERVISORS

The Landmark Resort is seeking an experienced Housekeeping Supervisor.

This is a regular full time, mid-management positions requiring someone with resort experience, supervising room attendants and completing room inspections.
Must be available to work weekends and holidays


Core Vacation Myrtle Beach Values

We “Wow” by exceeding expectations
We teach and learn together through communication
We embrace and drive change
We serve with a smile
We make it happen with Passion and Determination
We are a family committed to integrity, faith and a vision for growth

Compensation: Based on Experience
We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

ASSISTANT GENERAL MANAGER

Our Resort

Landmark Resort is a family vacation resort in Myrtle Beach, South Carolina, seeking an experienced Assistant General Manager to help oversee daily operations of our resort.

Landmark Resort, located in Myrtle Beach, South Carolina, is the perfect destination for your next family vacation, corporate retreat or couple’s getaway. Conveniently situated oceanfront on the south-end of Myrtle Beach, Landmark Resort features rooms, efficiencies, suites and penthouses and is just a short drive from endless attractions, dining and show options. Those looking to stay on property for some fun during their vacation can enjoy year-round dining, newly renovated indoor and outdoor pools combined with our on-site waterpark, totaling 17 water attractions, summer activities, our nine-hole mini golf course and so much more. Golfers can take advantage of our knowledgeable on-site golf and entertainment department while groups and conferences will find peace of mind with our on-site catering and group coordinators who can assist with planning the perfect Myrtle Beach event within our 20,000 square feet of flexible meeting space. Come see why Landmark Resort is such a well-known vacation destination among generations of Myrtle Beach visitors.

 

QUALIFICATIONS

• Bachelor’s degree or minimum 4 years’ experience in hotel management or food and beverage management.
• Ability to interpret financial and operational data into operational plan.
• Time management skills.
• Negotiation skills.
• Ability to manage according to employment laws of jurisdiction.
• College level reasoning, math, computer and language skills.
• Ability to train employees in alcohol intervention, food handling, and sanitation.
• Ability to communicate effectively with the public and other employees.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS


CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of all departments. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure staff and guests satisfaction. Ensure your staff, including all new hires, is trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds guest’s expectations. Ensure that consistency of service and standards are met. Assist in leading a large team with coaching, positivity and healthy critique.

FINANCIAL: Assist in managing the departments within budget. Accurately forecast revenues/expenses. Prepare annual departmental budget that accurately reflects the department’s operations plan. Anticipate revenue/cost problems and report discrepancies to General Manager. Assist resorts staff with accounting related issues. Assist in analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.

PEOPLE: Manage people according to the VMB by Legacy values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, and pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Ensure employees are appropriately certified for their job as required by federal, state or local regulations.

QUALITY: Know the general operation of departments and how all resorts departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the Rooms, sales, housekeeping and F&B business and how to overcome them. Know rooms and F&B standards and hold employees accountable for consistency in meeting these standards. Assist in maintaining favorable health department scores. Manage a preventive maintenance program for all equipment. Assist in control food-borne illnesses. Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from food, etc.

MANAGING THE BUSINESS: Assist in prepare the Rooms & F&B and assist in total resorts budget and maximize department resources to contribute to the successful achievement of the budget. Identify major revenue and expense opportunities and possible problems. Identify and select vendors that provide quality service and competitive prices and monitor to ensure quality of goods and service is met. Adjust inventory, department labor schedules, staff assignment and supplies based upon demand without loss in quality service. Keep repair costs down by maintaining equipment. Work with local vendors to keep costs down.

We give our guests the most exciting, fun-filled and enjoyable vacation experience EVER!

ROOM ATTENDANTS

The Landmark Resort is seeking Room Attendants for our Housekeeping Department.

This position is responsible for cleaning privately owned condominiums at the resort.

Applicants must be available to work 1st Shift, six days per week and working weekends and holidays is required.

Interested applicants may apply in person at the Landmark Resort, 1501 South Ocean Blvd, Myrtle Beach, SC or you may forward your resume for consideration.


Core Vacation Myrtle Beach Values

We “Wow” by exceeding expectations
We teach and learn together through communication
We embrace and drive change
We serve with a smile
We make it happen with Passion and Determination
We are a family committed to integrity, faith and a vision for growth

Compensation: based on experience
We give our guests the most exciting, fun-filled and enjoyable vacation experience ever!
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