Through this program we ensure that each and every guest enjoys their stay with us.
We have implemented this through daily exercises and long-term training programs for our staff. All staff members are excited to be a part of this innovative program including front desk, housekeeping, maintenance, management and our restaurant staff.
Our 5 categories of focus are:
- 10/5 Rule: Through this we ensure that we make eye contact with guests who are within 10 feet of us and greet guests who are within 5 feet.
- Take Them There: If a guest has a question of where to go or what to do on property, we drop everything to take them there.
- Kids First: Kids are just as important as the adults at our resorts! We make them feel welcome with daily jokes, high fives and more!
- WOW Them: We strive to WOW our guests daily with positive conversation and genuine interest in how our guests are doing.
Thank Them: We thank our guests for staying with us whether it be at check-in, after a meal or on social media.
What our guests have to say!
“Food was awesome service was the best ever.....love our hostess and waiter. Made us feel special and served our every expectation.” – Patricia C, TripAdvisor
“From the moment we arrived we were so happy to be back. This place really does go out of the way to make the guests happy. We had to call housekeeping to ask for a toaster in the room and had one in less than 10 minutes.” – blazerkid, TripAdvisor
“The staff at the Landmark are sooooo nice and helpful. Everyone from the front desk to the staff at the restaurants to the cleaning staff were so friendly!!!” – Michelle-Jason P, TripAdvisor
"I'm telling you the truth when I say outstanding. From the moment I arrived, they made me feel like we had been friends for years. Not just for tips, but because they genuinely want your time spent there to be a memorable one.” – Jim B, TripAdvisor
“The staff at check in and dining were great to talk with and we had great food and drinks…This was our first stay at Landmark and it won't be the last.” - Beachbumb2015, TripAdvisor
“The STAFF unbelievable, our rooms were spotless every day, drink from the bar was #1!” – Tonya M, TripAdvisor
“We had a fussy one year old that let everyone know when he was hungry & the waitress at the Lattitudes…helped out by bringing him coloring paper & crayons and even rushed his order so he could eat....He got his food before we even got our appetizer, which helped out a lot!” – Amanda S, TripAdvisor
“Been staying at the Landmark for 10 years now. I keep going back because of the professional front desk, maintenance staff and custodian staff always make you feel welcome. Every staff member I met spoke to us and make us feel very welcome.” – Patty W, TripAdvisor
“The staff at Landmark is wonderful and friendly. Any request we've ever had has been met, including housekeeping and maintenance. We can't wait to go back!!” – jjoseph4, TripAdvisor
“The HOTEL STAFF is one of the major reasons we will always return. The servers in the restaurant, bartenders, and maintenance/cleaning staff are friendly, and go out of their way to ensure we had a great time. THANKS to them again. We can't wait to come back in November.” – VanPatrick, TripAdvisor
Have you stayed at our resort and had a great experience with the staff?
Check out our Friendliest Experience Contest here!
Or, share it with the world for a chance to win a vacation!
Post on Facebook, Twitter or Instagram with the hashtag #HAPPYGUEST and we will enter you for a chance to win a 3-day, 2-night future stay!
One winner will be announced quarterly on our resort Facebook Page.
More entries mean more chances to win!
Must include #HAPPYGUEST
1 Entry - Post a fun public message on Facebook or Twitter
10 Entries - Post a fun public photo on Facebook, Twitter or Instagram
25 Entries - Post a fun public video on Facebook, Twitter or Instagram
Thank you for staying with us!
Stay excludes holidays and special events and not valid June 8 through August 18; call the resort for availability for all other dates. Expires 1 year from date that winner is announced. The stay is for two nights in an Ocean View Room. Prize does not include: transportation to and from the resort, food and beverage, room-service, or any other additional fees. Previous Vacation Myrtle Beach or Landmark Resort contest winners who have won prizes in the current or previous calendar year are not eligible. Vacation Myrtle Beach and Landmark Resort employees and their families are not eligible. Certificates are non-transferable and cannot be combined with any other certificates or vouchers.